Terms & Conditions

1. Eligibility and Authorized Use

Our website and services are primarily intended for businesses organizations, government entities, professionals and other authorized users.

By using our website or services, you represent that:

• You are legally capable of entering into an agreement.
• You are using the website and services for lawful purposes.
• You have the authority to act on behalf of your organization where applicable.
• Information provided to us is accurate and not misleading.
• You will comply with applicable laws and regulations.
• You will not use our software, website or services for unauthorized or unlawful activities.

Where an individual is acting on behalf of an organization, that individual represents that they have the necessary authority to do so.

2. Our Products and Services

Data Sanitization provides software and professional services relating to secure data erasure, data sanitization, verification, reporting and media destruction.

Our offerings may include:

• Data Sanitization Pro software
• HDD data erasure
• SSD data sanitization
• NVMe data erasure
• Flash storage sanitization
• Removable media erasure
• Server and enterprise storage processing
• Digital storage device sanitization
• On-site data sanitization
• Data erasure verification
• Data erasure certificates
• Erasure reports
• Physical media destruction
• IT asset disposition support
• Technical support and related professional services

The exact services, supported devices, quantities, turnaround times, deployment options and deliverables will depend on the relevant quotation order, licence or service agreement.

3. Data Erasure and Media Processing

Important Information About Secure Data Erasure

Data erasure is performed using methods appropriate to the storage technology, device capabilities and agreed processing requirements.

Depending on the media, available functionality may include supported methods such as:

• NIST SP 800-88-based approaches
• Secure Erase
• Supported SSD/NVMe sanitization methods
• DoD 5220.22-M where specifically required and technically appropriate
• HMG IS5
• Other supported erasure methods
• Organization-specific or custom policies where supported

Not every erasure method is appropriate for every storage technology.

For example, modern SSD and NVMe devices may require storage-aware sanitization techniques rather than relying exclusively on traditional HDD overwrite procedures.

4. Verification

Where the selected process supports verification, we may perform verification checks to establish whether the configured erasure operation completed successfully.

Verification results may be recorded in the applicable report or certificate.

However, verification is subject to:

• Device condition
• Storage technology
• Device accessibility
• Firmware and controller behavior
• Selected erasure method
• Hardware failures
• Technical limitations

A device that cannot be successfully processed or verified may be recorded as an exception and may require physical destruction instead.

5. Data Erasure Certificates and Reports

Where included in the applicable service or software workflow, we may provide data erasure certificates or reports containing information such as:

• Device identification
• Serial number
• Asset information
• Storage capacity
• Erasure method
• Processing status
• Verification result
• Processing dates and times
• Operator information
• Relevant audit information

A certificate or report documents the processing performed according to the applicable workflow.

It should not be interpreted as a guarantee that every possible future recovery technology is incapable of recovering information.

Customers are responsible for determining whether the documentation supplied meets their specific contractual, regulatory, audit or internal-policy requirements.

6. Customer Responsibilities

Before submitting equipment for data erasure or destruction, the customer is responsible for ensuring that:

• They have the legal right to authorize processing of the equipment.
• They have authority to request erasure or destruction of the data.
• Any data required for legitimate business, legal or regulatory purposes has been retained before processing.
• Required backups have been completed where applicable.
• Devices are accurately identified where asset information is available.
• Any required passwords, encryption keys, access credentials or device information are provided where necessary for the agreed service.
• Equipment is packaged and transported safely when the customer is responsible for transportation.
• The customer communicates any special handling requirements before processing begins.

Once a data erasure process begins, data may become permanently inaccessible.

Customers should therefore ensure that required information has been backed up or retained before requesting erasure.

7. Ownership and Authorization of Devices

You must not submit a device, storage medium or asset for erasure or destruction unless you have the legal authority to do so.

You are responsible for ensuring that equipment submitted to us is:

• Owned by you; or
• Legally under your control; or
• Authorized for processing by its lawful owner.

We may request documentation or clarification where ownership or authorization is unclear.

We are not responsible for disputes between customers and third parties concerning ownership, possession or authorization of equipment submitted for processing.

8. Pricing, Quotes and Payment

Pricing for software, licensing, data erasure, on-site services, physical destruction and other professional services may be provided through a quotation or commercial proposal.

Unless otherwise agreed in writing:

• Prices are subject to the scope stated in the quotation.
• Applicable taxes, including GST, may be charged as required by law.
• Payment terms will be specified in the applicable quotation or agreement.
• Additional work outside the agreed scope may be charged separately.
• Delayed payments may result in suspension of services or other remedies permitted under the applicable agreement.
• Software licence fees are subject to the applicable licence terms.

For completed data erasure or destruction work, refunds are generally not available where the service has already been performed, except where expressly agreed in writing or required by applicable law.

9. Software Licensing

Data Sanitization Pro is licensed, not sold.

Your right to use the software depends on the licence purchased and the applicable licence terms.

Depending on the selected plan, licensing may be based on factors such as:

• Number of devices
• Device credits
• Organization or enterprise deployment
• Site or department requirements
• Government or institutional requirements
• Licence duration

You may not:

• Resell or redistribute the software except under an authorized reseller or partner arrangement.
• Reverse engineer, decompile or attempt to extract source code except where permitted by applicable law.
• Circumvent licensing or activation controls.
• Remove proprietary notices.
• Use the software beyond the scope of the purchased licence.
• Share licence credentials or activation information with unauthorized users.

Additional terms may apply to partners, resellers and white-label customers.

10. Software and Service Availability

We aim to provide reliable software and services, but we do not guarantee that:

• The website will always be available.
• The software will operate without interruption.
• Every storage device will be supported.
• Every device will successfully complete an erasure process.
• Every third-party system will remain compatible.
• Online services will always be available.
• Hardware or firmware limitations will never affect processing.

Software functionality may change as we improve security, compatibility, performance and supported technologies.

11. Data Erasure Limitations

We use commercially reasonable technical processes designed to securely erase supported storage media.

However, no data erasure provider can reasonably guarantee protection against every possible future recovery technique, undiscovered vulnerability, hardware behavior or technology that does not currently exist.

The outcome may also be affected by:

• Damaged storage media
• Failed controllers
• Firmware problems
• Encryption
• Device locks
• Unsupported hardware
• Unreadable storage
• Physical damage
• Hidden or inaccessible storage
• Manufacturer-specific limitations

Where secure erasure cannot be reliably completed, we may recommend or perform physical destruction where included in the agreed service.

12. Physical Media Destruction

Physical destruction may be recommended where software-based erasure is not technically appropriate or cannot be successfully verified.

Depending on the agreed service, destruction may include suitable processes for:

• Hard disk drives
• SSDs
• Flash media
• Memory cards
• Storage components
• Other supported data-bearing media

Destruction documentation will describe the applicable disposition.

Erasure and destruction are different processes and will not be represented as the same outcome.

13. On-Site Services

Where on-site data sanitization or destruction is requested, the service will be subject to the agreed scope and site conditions.

The customer is responsible for providing:

• Reasonable access to the equipment
• A safe working environment
• Required site permissions
• Appropriate power and infrastructure where necessary
• Access to equipment identified in the service scope
• Any security or safety instructions that must be followed

Additional charges may apply where site conditions, waiting time, equipment quantity or project requirements materially differ from the agreed scope.

14. Confidentiality

We understand that customers may provide confidential business, technical and operational information during the course of a project.

We will use reasonable measures to protect confidential information received in connection with our business relationship.

Confidential information may be disclosed where:

• Required by law
• Required by a court or regulatory authority
• Necessary to provide an agreed service
• Provided to authorized employees, contractors or service providers under appropriate confidentiality obligations
• The information has become publicly available without breach of an obligation

Where a separate NDA or confidentiality agreement exists, its terms will apply according to that agreement.

15. Data Privacy

Information provided to us is handled in accordance with our Privacy Policy and applicable data protection requirements.

Our Privacy Policy explains how we collect, use, disclose, retain and protect personal information.

Customers using our data erasure services remain responsible for determining their own obligations concerning the personal data contained on equipment they submit to us.

Where applicable, customer contracts or data-processing agreements may establish additional responsibilities.

Read our Privacy Policy

16. Intellectual Property

All intellectual property associated with our website, software and services remains owned by Data Sanitization or the relevant third-party rights holder unless expressly stated otherwise.

This may include:

• Software
• Source code
• Interfaces
• Logos
• Trademarks
• Text
• Graphics
• Documentation
• Reports and templates
• Website design
• Product names
• Technical materials
• Processes and methodologies

You may not reproduce, modify, distribute, sell, publish, reverse engineer or commercially exploit our intellectual property without appropriate authorization, except where permitted by applicable law.

17. Website Content

We make reasonable efforts to keep website information accurate and useful.

However, website content may include general information about our products, technologies, standards and services and may not reflect the exact configuration or scope available to every customer.

Product specifications, supported devices, features, pricing and service availability may change.

The terms of a specific quotation order or agreement will govern the applicable customer engagement.

18. Third-Party Services and Links

Our website or software may interact with or link to third-party services, platforms, websites or infrastructure.

Third-party services may include:

• Hosting providers
• Cloud infrastructure
• Payment services
• Analytics services
• Communication platforms
• External websites
• Other technology services

Third-party services are governed by their own terms and policies.

We are not responsible for the independent operation, availability, content or policies of third-party websites or services.

19. Prohibited Use

You must not use our website or services to:

• Conduct unlawful activities
• Obtain unauthorized access to systems or data
• Introduce malware or malicious code
• Attempt to bypass security controls
• Circumvent software licensing
• Interfere with website or service operation
• Misrepresent your identity or authority
• Process equipment without lawful authorization
• Use our services to facilitate fraud or other unlawful activity

We may suspend or terminate access where we reasonably believe that prohibited activity has occurred.

20. Service Cancellation and Termination

We may suspend or terminate access to the website, software or services where permitted by applicable agreements and law, including where:

• Payment obligations are materially breached
• The software is used outside its licence
• The customer engages in unlawful activity
• Security controls are deliberately bypassed
• The customer materially breaches these Terms
• Continued service would create legal, security or operational risk

Termination does not automatically remove obligations that by their nature should continue after termination, including payment obligations, confidentiality, intellectual property and applicable liability provisions.

21. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our website and general information are provided on an “as available” and “as is” basis.

We do not guarantee that the website, software or services will always be uninterrupted, error-free or compatible with every hardware configuration.

Except where expressly provided in a written agreement, we disclaim warranties to the extent permitted by law, including implied warranties concerning merchantability, fitness for a particular purpose and non-infringement.

Nothing in these Terms excludes a warranty or legal protection that cannot lawfully be excluded.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Data Sanitization will not be liable for indirect, incidental, special, consequential or punitive losses arising from the use of our website, software or services.

Where liability cannot be excluded, our aggregate liability will, subject to applicable law and the relevant written agreement, generally be limited to the amount paid for the specific service or product giving rise to the claim.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law, including liability that cannot legally be excluded or restricted.

23. Customer Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Data Sanitization, its employees, contractors and authorized representatives from claims, losses, liabilities and reasonable expenses arising from:

• Your unlawful use of the website or services
• Your breach of these Terms
• Your lack of authorization to submit equipment or data
• Your violation of third-party rights
• Your misuse of the software
• Your violation of applicable law

This provision does not apply to the extent a claim results from our own conduct for which we are legally responsible.

24. Compliance Responsibilities

Our software and services may help organizations implement their own data disposal and security processes.

However, using Data Sanitization Pro or any individual data erasure service does not by itself make an organization compliant with a particular law, regulation, certification or industry framework.

Customers remain responsible for:

• Identifying the laws and regulations applicable to them
• Establishing appropriate data retention and disposal policies
• Selecting appropriate sanitization methods
• Maintaining required documentation
• Meeting contractual and regulatory obligations
• Determining whether supplied certificates and reports meet their audit requirements

Our software and services can provide technical capabilities and supporting evidence, but compliance ultimately depends on the customer's complete policies and processes.

25. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include:

• Natural disasters
• Fire
• Flood
• Power failures
• Internet or telecommunications failures
• Cybersecurity incidents
• Government actions
• Changes in law
• Labor disruptions
• Transportation disruptions
• Infrastructure failures
• Other events beyond reasonable control

Where possible, we will take reasonable steps to minimize the impact of such events.

26. Governing Law and Jurisdiction

These Terms are governed by the laws of India, without regard to conflict-of-law principles.

Subject to any mandatory jurisdictional requirements or the terms of a separate written agreement, disputes relating to these Terms or our services shall be subject to the jurisdiction of the appropriate courts in New Delhi, India.

27. Changes to These Terms

We may update these Terms from time to time to reflect:

• Changes to our services
• Changes to our software
• Changes to commercial practices
• Changes to applicable laws
• Changes to security requirements
• Changes to website functionality

The “Last Updated” date at the top of this page will indicate when the Terms were most recently revised.

Where applicable, material changes may also be communicated through appropriate channels.

28. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally possible.

The remaining provisions will continue to apply.

29. Entire Agreement

These Terms, together with any applicable quotation order form, licence agreement, service agreement, NDA, statement of work or other written agreement, form the applicable understanding between you and Data Sanitization regarding the relevant website, product or service.

Where a specific written agreement contains terms that conflict with these general website Terms, the specific agreement will govern the relevant transaction or service.

30. Contact Us

If you have questions about these Terms, our software, licensing or professional services, please contact us.

Data Sanitization

Email: support@datasanitization.inPhone: +91 8527709690

Office Address: 7th Floor, Meghdoot Building 94, 704, Nehru Place, New Delhi, Delhi 110019, India

Website: www.datasanitizationpro.com